Client Success Manager - EMEA

United Kingdom · Permanent · Intermediate

About The Position

We seek a team player with SaaS experience who is advertising agency-oriented, client-centric, energetic, and highly motivated to join our Client Success Team. The Client Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned agencies, ensuring high levels of client satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our agency clients alongside Account Managers, Sales, Ad Operations, Creative, and Product teams to ensure growth and our services are delivered successfully.



  • Onboard and build relationships with assigned advertising agency clients, implementation support, workflow efficiency, and continually provide them with a positive, client-centric attitude
  • Provide proactive strategy with assigned agency accounts by utilizing current and new features of the Clinch Platform
  • Work with advertising agency clients to upsell, strategize, and ensure they are leveraging the features and capabilities of the Clinch Platform effectively and finding value in our services.
  • Become an expert in Clinch’s platform and services and educate our advertising agency clients on the implementations, workflows, as well as the use and benefits of our products
  • Work closely with Account Managers, Sales, Marketing, Ad Ops, Product, and other technical teams to educate and identify ways to improve, streamline and upsell our product.
  • Be an agency advocate while capturing client feedback and reporting requests to Account Management and Development teams.
  • Efficiently manage time to focus on essential activities to ensure agency satisfaction, renewal, and growth.
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes and workflow
  • Manage agency retention and renewal, and drive upgrade revenue through increased product adoption and increased usage


  • 2-5 years of experience in an advertising agency facing role, such as Client/Customer Success, Client/Customer Support, or Account Management
  • Experience in client onboarding and implementation of SaaS (Self Service) platforms
  • Possess strong communication skills with excellent presentation skills
  • Confident, high energy, self-motivated, and a true team player
  • Experience working with senior and executive-level customer contacts
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • Excellent multitasking and project management skills
  • Prior experience in Ad-tech and marketing technologies with a desire to learn new technologies
  • Ability to understand and articulate the Clinch product
  • Well-organized, with high attention to detail and ability to prioritize
  • Experience with Adobe, Ad-tech SaaS, Asana, and Salesforce a plus


  • Compensation commensurate with experience
  • Unlimited PTO 
  • Healthcare Coverage
  • Pension Fund
  • Flexible work schedule 
  • Grow and develop your skills at Clinch with access to Udemy Business - an online learning platform with 5.500+ top-rated, engaging courses with the goal to strengthen or expand your skill sets that can help advance your career and further your knowledge
  • Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more!

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