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Creative Technical Support Specialist

New York · Permanent · Intermediate

About The Position

The Creative Technical Support Specialist is a subject matter expert on digital advertising technologies, emphasizing creative executions and their development in third-party ad servers. The Creative Technical Support Specialist will work closely with internal Customer Experience Managers, creative production, education and product teams, external clients, and partners to support omni-channel advertising campaigns.


Creative Production

  • Master the SDK (API) that powers our dynamic ads.
  • Build or modify interactive HTML widgets nested within ads.
  • Build or modify ads that use Google Web Designer, Adobe Animate, or hand-coded.
  • Build demo or live campaign creative (HTML, Video, or Image-based dynamic templates).


Support

  • Troubleshoot JavaScript, CSS, and HTML code issues with digital ads built by SaaS clients needing creative technical support using the Clinch SDK.
  • Respond to SaaS support tickets and document solutions in the company knowledge base.
  • Provide development best practices to help meet client objectives and production goals within the Clinch platform.
  • Provide detailed feedback to developers to help them solve bugs or other issues.
  • Escalate to Tier 4 (Product/Engineering) when platform bugs associated with support tickets arise.

Requirements

Required Skills:

  • Advanced-level knowledge of JavaScript, CSS, & HTML5 is required.
  • Strong experience with jQuery and GSAP.
  • Experience in design programs: Adobe InDesign, Illustrator, Photoshop, or Figma.
  • Working knowledge of Google Web Designer, Adobe Animate, and Adobe After Effects.
  • Experience with ticketing or task management systems like Zendesk, JIRA, Bugzilla, Basecamp, or Asana.
  • Excellent analytical and problem-solving ability.
  • Professional written and spoken communication. Able to communicate about complex topics in a simple and clear style.
  • Strong debugging/troubleshooting skills using browser developer tools and network traffic inspectors like Charles, Fiddler, or Chrome Dev Tools.
  • Capable of troubleshooting issues within a tight timeline.
  • Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative.
  • BA/BS or comparable degree or certification, especially in a technical field.

Experience

4+ years of work experience in digital advertising, web development, or a related technology field.

Benefits

  • Compensation commensurate with experience
  • Unlimited PTO 
  • Medical, Dental, & Vision plans
  • 401K with matching
  • Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
  • Flexible work schedule 
  • Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), excellent office culture + much more!
  • Clinch has been certified as a “Greatest Place to Work” for 2021-2024!
  • Various perks and discounts

Salary Range

$70,000 - $120,000

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